We Are Here For You — Get in Touch Anytime
Whether you need tailored advice for your skin concerns or have questions regarding your order, our dedicated beauty specialists are here to guide you.
Hotline Number
Speak directly with our customer support team
01901856100 9:00 AM - 11:00 PM (Everyday)WhatsApp Chat
Send photos or voice notes for rapid personalized guidance
01901856100 24/7 Online Chat SupportOfficial Email
For order inquiries, bulk purchases or feedback
[email protected] 24-Hour Response TimeHeadquarters & Hub
Our central fulfillment and distribution center
Request Free Skincare Advice
Fill in your details below and our skincare specialist will contact you promptly.
Common Customer Inquiries
Answers regarding our authentic products, shipping speed, and payment options
Yes, absolutely! Every product at SkinCare By Shirin is imported directly from certified manufacturers and brand distributors in South Korea, Thailand, and internationally. We have a zero-tolerance policy against counterfeit or replica goods, backed by a 100% money-back guarantee.
Within Dhaka City Corporation, orders are delivered within 24 to 48 hours of confirmation. For all other districts across Bangladesh, parcels arrive via express courier within 48 to 72 hours.
Our standard delivery fee is only ৳70 within Dhaka City and ৳130 for all other districts across Bangladesh.
Yes, Cash on Delivery is available in all 64 districts of Bangladesh. You do not need to make any advance payments; simply inspect your parcel at your doorstep before paying the courier.
You can call our hotline at 01901856100 or email us at [email protected] or message us directly on WhatsApp with your current skin concerns or photos. Our experienced beauty advisors will guide you to the perfect regimen completely free of charge.
Please inspect your parcel upon arrival in the presence of the courier rider. If you discover any defect or transit damage, alert our hotline immediately and we will promptly dispatch a replacement or issue a full refund.